Once a file is deleted from our site it is gone forever. In a future update we plan to enable a recycling bin for paid users.
ManaStorage is located in the United States. Depending on where you are located, your file may be uploaded to a local server in your country.
An account can become locked for a variety of reasons:
- Uploading illegal content
- Over the allocated storage space
- Credential Stuffing (Account hacked)
- Billing Issues
If your account has been locked please Contact Us immediately for support.
When you exceed your storage limit, you will not be able to add more files to your account. This means that various features will stop working:
- You can no longer upload, copy or import files to your account.
- You can no longer post new files to chats.
How do I resolve this?
You can remedy the situation by either deleting data or upgrading your account.
You have to upgrade to a plan that has higher storage limits than the amount of data you have stored.
What happens if I stay over my storage limit?
If you exceed your storage limit, ManasStorage will notify you through email to let you know your storage is full and that certain actions, such as uploading files, will no longer be possible.
If your account remains over the limit for 30 days, it will be locked. While locked, you’ll have view-only access to your data and won’t be able to delete or download files. To regain full access, you’ll need to upgrade to a plan with a higher storage limit than the data you currently have stored.
Your account will remain locked for an additional 45 days. During this time, we’ll continue to send reminders. If no action is taken to resolve the issue by the end of this period, your data will be deleted.